IT Employee Confidentiality Agreement Template
On May 25, 2018 by TechTipsIT Support Employee Confidentiality Agreement template* The overall benefit of a confidentiality agreement is to protect proprietary information of a business by restricting an employee or client from sharing that information with anyone. As most IT employees have the administrative rights to users files, network locations and systems, it is vital that all IT staff are
Fully Reset Users Windows Profile
On May 23, 2018 by TechTipsFully Reset Users Windows Profile Sometime the only fix is to do a full reset of the user’s profile, Iv seen this mainly with Offline file and folder sync issues, random app issues or general issues where it works when logged on as another user but won’t work as the current user. Log on as local
Desktop Support / Service Desk KPI Template
On May 16, 2018 by TechTipsSample Desktop Support KPI Template (Goals) The below Objectives where put together as a baseline for you to build on. I have used a S.M.A.R.T goal setting template to assist your engineers to better understand what is needed. For me the key to Objectives/KPI’s and Goals is to focus on the value added to the business
Desktop Support Key Functions SOP
On December 24, 2017 by TechTipsDesktop Support Key Function Guideline and Process overview (SOP) Desktop Support provides computer and information systems support for all staff members. The purpose of this update is to describe the basic level of service that will be guaranteed. Scope “Desktop support” is defined as any queries made by end users to the Desktop support regarding