PERFORM A FACTORY RESET WIPING ENTIRE PHONE
This should return your device to “out-of-the-box” newness (remove ext SDcard)
- Turn off device
- Simultaneously hold VOL UP, HOME, POWER
- Release POWER when you see the Note logo
- Release VOL UP & HOME when you see the System Recovery screen
- VOL UP after warning
- Using VOL DOWN choose WIPE DATA / FACTORY RESET
- Select using POWER button
- Using VOL DOWN choose “Delete ALL User Data”
- Select with POWER button
- Highlight REBOOT SYSTEM
- Select REBOOT SYSTEM NOW using POWER button