Category: Objectives and KPI’s

Desktop Support / Service Desk KPI Template

Sample Desktop Support KPI Template (Goals) The below Objectives where put together as a baseline for you to build on. I have used a S.M.A.R.T goal setting template to assist your engineers to better understand what is needed. For me the key to Objectives/KPI’s and Goals is to focus on the value added to the business Read More

Developing SMART Objectives

Developing SMART Objectives for IT Probably the best way to develop well-written objectives is to use the SMART approach. Developing specific, measurable objectives requires time, orderly thinking, and a clear picture of the Results expected from activities. The more specific your objectives are, the easier it will be to demonstrate success. S.M.A.R.T. Specific Measurable Attainable/Achievable Relevant Read More