Documents
IT Employee Confidentiality Agreement Template
On May 25, 2018 by TechTipsIT Support Employee Confidentiality Agreement template* The overall benefit of a confidentiality agreement is to protect proprietary information of a business by restricting an employee or client from sharing that information with anyone. As most IT employees have the administrative rights to users files, network locations and systems, it is vital that all IT staff are
Document Template . Documents
IT Document Template
On May 24, 2018 by TechTipsIT Document Template (ITS Department or Desktop Support). We all know that IT engineers are not renowned for creating the most visually appealing support documentation. In order to give a good starting point Iv created a general document template. this will standardize and give a general look of structure to IT documents. The template can be used for almost
Objectives and KPI's
Desktop Support / Service Desk KPI Template
On May 16, 2018 by TechTipsSample Desktop Support KPI Template (Goals) The below Objectives where put together as a baseline for you to build on. I have used a S.M.A.R.T goal setting template to assist your engineers to better understand what is needed. For me the key to Objectives/KPI’s and Goals is to focus on the value added to the business
Objectives and KPI's
Developing SMART Objectives
On May 15, 2018 by TechTipsDeveloping SMART Objectives for IT Probably the best way to develop well-written objectives is to use the SMART approach. Developing specific, measurable objectives requires time, orderly thinking, and a clear picture of the Results expected from activities. The more specific your objectives are, the easier it will be to demonstrate success. S.M.A.R.T. Specific Measurable Attainable/Achievable Relevant
Document Template
The New User Setup Checklist template
On May 7, 2018 by TechTipsThe New User Setup Checklist Is probably one of the single most important documents in ensuring that all new users are setup in a consistent and thorough fashion, This in turn ensures that the user has faith in the IT team and in some way the user is made to feel welcome. There are a few
Documents . Email Template
Out of Office Template Email IT Department
On May 7, 2018 by TechTipsOut of Office Template (Email) – IT Department I cannot tell you how many times iv seem these long-winded Out of office messages. Giving details on fault logging process, where the person is going, etc. or The out of office is a cut and paste from an out of office they received somewhere along the line
Documents
Desktop Support Key Functions SOP
On December 24, 2017 by TechTipsDesktop Support Key Function Guideline and Process overview (SOP) Desktop Support provides computer and information systems support for all staff members. The purpose of this update is to describe the basic level of service that will be guaranteed. Scope “Desktop support” is defined as any queries made by end users to the Desktop support regarding
Email Template
Scheduled outage notification email template
On December 27, 2014 by TechTipsScheduled outage notification template (Email) In the event of a scheduled outage it is good practice to send out consistent and regular communications to the business. This raises the users awareness, lowers the chances that users will log a request or outage during this window and will also give users the opportunity to highlight any risk