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IT Employee Confidentiality Agreement Template

IT Support Employee Confidentiality Agreement template* The overall benefit of a confidentiality agreement is to protect proprietary information of a business by restricting an employee or client from sharing that information with anyone. As most IT employees have the administrative rights to users files, network locations and systems, it is vital that all IT staff are under some form of confidentiality or nondisclosure agreement. The confidentiality agreement is generally signed when the IT employment begins working with the company but it can also be signed at the start of a particular project or phase of work. It may be used in both em

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IT Document Template

IT Document Template (ITS Department or Desktop Support). We all know that IT engineers are not renowned for creating the most visually appealing support documentation. In order to give a good starting point Iv created a general document template. this will standardize and give a general look of structure to IT documents. The template can be used for almost any Document, Process, How to or guide. IT is not intended to be distributed to users directly however, the document would work as a formal policy document with a few minor changes. The document was designed to be used by ITS, IT, Service Desk and or Desktop Support departments, So al

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The New User Setup Checklist template

The New User Setup Checklist Is probably one of the single most important documents in ensuring that all new users are setup in a consistent and thorough fashion, This in turn ensures that the user has faith in the IT team and in some way the user is made to feel welcome. There are a few key common sense points to be aware of is (1) No equipment should be sitting directly on the floor and (2) equipment should be setup in the “Non Working Area” wherever possible. The main reason for these two points are to mitigate some risk by (1) keeping equipment off the floor in the event of a small flood, Over excited office cleaner

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Scheduled outage notification email template

Scheduled outage notification template (Email) In the event of a scheduled outage it is good practice to send out consistent and regular communications to the business. This raises the users awareness, lowers the chances that users will log a request or outage during this window and will also give users the opportunity to highlight any risk or business process happening during this Scheduled Outage. Its very important to mark as high priority and send out notifications First at two weeks away, then at one week away and finally a day in advance then again once the sheduled work has been completed. Template start   The Quick Explanati

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Desktop Support / Service Desk KPI Template

Sample Desktop Support KPI Template (Goals) The below Objectives where put together as a baseline for you to build on. I have used a S.M.A.R.T goal setting template to assist your engineers to better understand what is needed. For me the key to Objectives/KPI’s and Goals is to focus on the value added to the business as well as their ability to be measured and tracked. This gives the engineer a clear finish line to work towards as well as promoting the value add aspect IT Cost Centre. note: I have at times sent these out to the business to get feedback and try and maintain a balanced scorecard. KPI Example 1: IT Equipment Inventory con

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