TechTips.co.za

Useful Tech Tips, Tutorials and guides

IT Employee Confidentiality Agreement Template

IT Support Employee Confidentiality Agreement template* The overall benefit of a confidentiality agreement is to protect proprietary information of a business by restricting an employee or client from sharing that information with anyone. As most IT employees have the administrative rights to users files, network locations and systems, it is vital that all IT staff are under some form of confidentiality or nondisclosure agreement. The confidentiality agreement is generally signed when the IT employment begins working with the company but it can also be signed at the start of a particular project or phase of work. It may be used in both em

| Continue Reading the full article....

Fully Reset Users Windows Profile

Fully Reset Users Windows Profile Sometime the only fix is to do a full reset of the user’s profile, Iv seen this mainly with Offline file and folder sync issues, random app issues or general issues where it works when logged on as another user but won’t work as the current user. Log on as local Administrator or an account with Admin rights (Must be different from the account you are trying to reset.)** Ensure that you made a backup of the users profile folder which you are recreating. Click start type regedit and hit enter. Once Regedit is open, lookup HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList. You can confirm you 

| Continue Reading the full article....

Desktop Support Key Functions SOP

Desktop Support Key Function Guideline and Process overview (SOP) Desktop Support provides computer and information systems support for all staff members.  The purpose of this update is to describe the basic level of service that will be guaranteed. Scope “Desktop support” is defined as any queries made by end users to the Desktop support regarding any failures, problems, issues, questions, and other matters relating to the operation and continuity of business relating to workstations, laptops, servers, web sites, software, peripherals, telephony, mobile devices, and other equipment or assets related to IT. The range of support o

| Continue Reading the full article....

Windows Fax and Scan Cannot Run

Windows Fax and Scan Cannor Run as it cannot run as it cannot access your documents folder. Please ensure that windows Fax and Scan can access that folder.   Step 1: Disable Windows Fax and Scan To turn a feature off in earlier versions of Windows, you had to uninstall it completely from your computer. In this version of Windows, the features remain stored on your hard disk so you can turn them back on if you want to. Turning off a feature does not uninstall the feature, and it does not reduce the amount of hard disk space used by Windows features. To turn Windows Fax and Scan off, follow these steps: Click the Start button , click Cont

| Continue Reading the full article....

4 ways to speed up your PC

4 ways to speed up your PC By following a few simple guidelines, you can maintain your computer, help increase your PC speed, and help keep it running smoothly. This article discusses how to use the tools available in Windows 7, Windows Vista, and Windows XP Service Pack 3 to help make your computer faster, maintain your computer efficiently, and help safeguard your privacy when you’re online. Note: Some of the tools mentioned in this article require you to be logged on as an administrator. If you aren’t logged on as an administrator, you can only change settings that apply to your user account. Remove spyware, and help protect

| Continue Reading the full article....

Desktop Support / Service Desk KPI Template

Sample Desktop Support KPI Template (Goals) The below Objectives where put together as a baseline for you to build on. I have used a S.M.A.R.T goal setting template to assist your engineers to better understand what is needed. For me the key to Objectives/KPI’s and Goals is to focus on the value added to the business as well as their ability to be measured and tracked. This gives the engineer a clear finish line to work towards as well as promoting the value add aspect IT Cost Centre. note: I have at times sent these out to the business to get feedback and try and maintain a balanced scorecard. KPI Example 1: IT Equipment Inventory con

| Continue Reading the full article....