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Useful Tech Tips, Tutorials and guides

Hirens Boot CD (HBCD) IT essential tool

Hirens Boot CD, Essential for every IT Toolkit About 8 years or so I first discovered Hirens Boot CD and I was amazed by how feature packed it was. It literally had everything an engineer could ever dream of using and my troubleshooting to the next level. Granted the first flavours of Hirens where a bit shady about what was freeware and what was commercial software (Wikipedia) but the Hirens brand has long since broken free of that stigma. The latest Hirens Boot CD is now a literal freeware utopia with Antivirus Tools, Backup, Tools, Cleaners, Editors, Hardware Diagnostic, Data Recovery, and more. There are hundreds of utilities for u

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Clear the Error 99.05.56 from HP CP5525 printers

Below are basic steps used to Clear the Error 99.05.56 from HP CP5525 printers. these are also the same steps to do a full firmware reload on a CP5525 printer. Pre-Requisites. USB Thumb drive MUST be formatted FAT32 USB Thumb drive must NOT be bootable. – this can be confirmed by doing a CLEAN using Diskpart. Run Diskpart from command prompt. List disk Select Disk X – Where X is the number of the USB Disk Clean   Step 1:Perform a clean disk from the preboot menu. Turn the printer on. When the Ready, Data, and Attention LEDs are illuminated solid, press the Stop button. Press the Down arrow button  to highlig

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Blackberry HTTP error 413

Blackberry Enterprise Server – Blackberry HTTP error 413 request entity too large is received when attempting to browse to a web page using the BlackBerry Browser For BlackBerry Enterprise Server version 4.1 Simply follow these steps. Open BlackBerry Manager on the enterprise server. On the left pane, click MDS-CS service. On the right pane, click Edit Properties. In the General section, click Flow Control. Set the Maximum KB/Connection field to a value greater than the size of the page that is being requested. (15 to 20%)   Note: A restart of the MDS Connection Service may be required  for settings take effect.  

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Setup Guide for Blackberry Enterprise Server (BES / BESX)

During the BlackBerry Enterprise Server Express installation process, you must restart the computer. Note: To administer the BlackBerry Enterprise Server Express, you must install the BlackBerry Administration Service. You can install the BlackBerry Administration Service on the computer that hosts the BlackBerry Enterprise Server Express or on a separate computer. You must install the BlackBerry Administration Service if you create a BlackBerry Configuration Database and you must also either install or upgrade the BlackBerry Administration Service on the computer that you perform the installation process on in the BlackBerry Domain first.

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Fix Windows No Sound and Audio Problem

Ever had the problem when windows system does not give you sound and audio suddenly or despite sound card or audio device is present and working previously? Windows XP, 2000, NT, 2003 or even Vista computers may lose Windows audio and system sounds output due to the mess on file system or registry that created or left by third-party utilities after installation and uninstallation, or corrupted and missing codecs, (a CODEC is a component necessary to decompress and decode media files so that they can be played back by Windows). When the Windows “no sound problem occurs”, the symptoms include users do not hear any Windows system s

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The New User Setup Checklist template

The New User Setup Checklist Is probably one of the single most important documents in ensuring that all new users are setup in a consistent and thorough fashion, This in turn ensures that the user has faith in the IT team and in some way the user is made to feel welcome. There are a few key common sense points to be aware of is (1) No equipment should be sitting directly on the floor and (2) equipment should be setup in the “Non Working Area” wherever possible. The main reason for these two points are to mitigate some risk by (1) keeping equipment off the floor in the event of a small flood, Over excited office cleaner

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Microsoft Outlook Invalid XML

Invalid XML, the view cannot be loaded error message. If you are ever Unable to launch Microsoft Outlook with Invalid XML, the view cannot be loaded error message.  Here is a simple Fix to resolve the Invalid XML, the view cannot be loaded error message when launching Microsoft Outlook. User encountered the Invalid XML, the view cannot be loaded error when launching Microsoft Outlook as shown below. Resolve the issue, click Start -> Run and type Outlook.exe /resetnavpane in the text box as shown below.  

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Scheduled outage notification email template

Scheduled outage notification template (Email) In the event of a scheduled outage it is good practice to send out consistent and regular communications to the business. This raises the users awareness, lowers the chances that users will log a request or outage during this window and will also give users the opportunity to highlight any risk or business process happening during this Scheduled Outage. Its very important to mark as high priority and send out notifications First at two weeks away, then at one week away and finally a day in advance then again once the sheduled work has been completed. Template start   The Quick Explanati

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Free Channels using DSTV decoder

How to get FREE Channels using DSTV Decoder These are the following channels you will pick after entering the settings below: Lotus FM, Mindset Health, Botswana TV, Vivid Mosiac, RADIO Radio2000, Hope Channel Africa, ITV, Astro and various commercial channels. God TV Africa, SAFM, Ikwekwezi FM, 5FM, RSG, Lesedi FM, Trans World Radio, Metro FM, Good Hope FM, Channel Africa, Classic FM, DW Radio, Radio Pulpit/Kansel, Impact Radio, Radio Pretoria, ASTV, YFM. . (Channel, Tricks and the Codes)   Step 1: Setting up of your decoder, make sure that your decoder software is updated to the latest version. To do this update: Press the Menu button.

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Generate QR code from RSA SDTID file

How to generate a QR code using TokenConverter.jar with a standards software Token in the .SDTID file format. Some android and iphone devices are unable to import a .sdtid file emailed to the users device. a quick workaround to this is to generate and scan a QR Code. Download the TokenConverter app from here Once downloaded browse to the download location Extract Zip file and open the TokenConverter folder. From the RSA Enterprise console, follow the standard Soft token process. Once you have generated and downloaded the .sdtid file from the RSA console Save the .sdtid file to the same folder as the TokenConverter.jar file. If not already

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Desktop Support / Service Desk KPI Template

Sample Desktop Support KPI Template (Goals) The below Objectives where put together as a baseline for you to build on. I have used a S.M.A.R.T goal setting template to assist your engineers to better understand what is needed. For me the key to Objectives/KPI’s and Goals is to focus on the value added to the business as well as their ability to be measured and tracked. This gives the engineer a clear finish line to work towards as well as promoting the value add aspect IT Cost Centre. note: I have at times sent these out to the business to get feedback and try and maintain a balanced scorecard. KPI Example 1: IT Equipment Inventory con

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Public holidays in South Africa

Adding Public Holidays to Outlook South Africa has quite a few public holidays, so its pretty awesome that Outlook comes with a predefined list of holidays for South Africa You can import the SA holidays by going to Tools Options Calendar Options Add Holidays As for most things with Outlook, there are multiple ways to add more. One is to create your own holiday file and add it (Not Recommended). Another is to simply enter them manually into the calendar and assign to them the Holiday category (or not, if you don’t want the category).   Public holidays South Africa 2016 Jan 1 Friday – New Year’s Day – Public Ho

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Setup a Gmail account on Your Blackberry

Millions of users now rely on Gmail for their personal email needs, in some cases even in a professional context. Gmail has been in beta for quite a while now but don’t worry, this is a rock solid service. Great web based access, over 2gig of free storage, all the features you might need such as spell checker, html body, auto draft backup… When using email on your blackberry the whole point is to ensure your email is always synced, this way if you send a mail from your Blackberry the mail that was sent will be available via webmail or any other media you use to connect. This is my step by step to IMAP and enable seamless syncronisati

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Avaya Site Administrator commands

Avaya Site Administrator commands To make changes to basic Extensions Change Station 0000 (Where 0000 is the extension number) Show a list of extensions between two ranges List Station ext 0000 to-ext 0000  (Where 0000 is the extension number) To view or change coverages Change Coverage Path 000 (Where 000 is the Coverage Path Number) Change Coverage Remote 0 (Where 0 is the Cov Rem Table for entried 1 to 1000) Change coverage time-of-day 00 (Where 00 is the number of time of day table) Change inc-call-handling-trmt trunk-group 200 (Linking of DDI to Extensin Range.) Create Vector Dial Number: Take empty extension create VDN 0000  (Where 0

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Steel Keylogger Record Computer Keystrokes

Steel Keylogger is a keylogger that is virtually invisible to all the common anti-virus software today, helping you keep it running stealthily. Also, it does not connect to the Internet so your data is safe. This program is a simple one and has no Web site, but the file is widely available on most torrent sites. Just search for Steel Keylogger and download the file. The downloaded program will include two files that are under 40 kilobytes, which makes the keylogger not only functional, safe but also small in size. There is no need to install Steel Keylogger onto your own system, thereby bypassing another concern most people have keyloggers: t

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