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Out of Office Template Email IT Department

Out of Office Template (Email) – IT Department I cannot tell you how many times iv seem these long-winded Out of office messages. Giving details on fault logging process, where the person is going, etc. or The out of office is a cut and paste from an out of office they received somewhere along the line and its full of errors. Iv even seen in a cut and paste where the engineer has a signature from another employee. This Out of Office template was designed because clearly something as simple as an Out of Office message is something that is often overlooked by a lot of engineers. As an IT Department it is critical that all our communic

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IT Employee Confidentiality Agreement Template

IT Support Employee Confidentiality Agreement template* The overall benefit of a confidentiality agreement is to protect proprietary information of a business by restricting an employee or client from sharing that information with anyone. As most IT employees have the administrative rights to users files, network locations and systems, it is vital that all IT staff are under some form of confidentiality or nondisclosure agreement. The confidentiality agreement is generally signed when the IT employment begins working with the company but it can also be signed at the start of a particular project or phase of work. It may be used in both em

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IT Document Template

IT Document Template (ITS Department or Desktop Support). We all know that IT engineers are not renowned for creating the most visually appealing support documentation. In order to give a good starting point Iv created a general document template. this will standardize and give a general look of structure to IT documents. The template can be used for almost any Document, Process, How to or guide. IT is not intended to be distributed to users directly however, the document would work as a formal policy document with a few minor changes. The document was designed to be used by ITS, IT, Service Desk and or Desktop Support departments, So al

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Developing SMART Objectives

Developing SMART Objectives for IT Probably the best way to develop well-written objectives is to use the SMART approach. Developing specific, measurable objectives requires time, orderly thinking, and a clear picture of the Results expected from activities. The more specific your objectives are, the easier it will be to demonstrate success. S.M.A.R.T. Specific Measurable Attainable/Achievable Relevant Time bound   Specific: What exactly are we going to do for whom? The “specific” part of an objective tells us what will change for whom in concrete terms. It identifies the setting and specific actions required to achieve the object

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The New User Setup Checklist template

The New User Setup Checklist Is probably one of the single most important documents in ensuring that all new users are setup in a consistent and thorough fashion, This in turn ensures that the user has faith in the IT team and in some way the user is made to feel welcome. There are a few key common sense points to be aware of is (1) No equipment should be sitting directly on the floor and (2) equipment should be setup in the “Non Working Area” wherever possible. The main reason for these two points are to mitigate some risk by (1) keeping equipment off the floor in the event of a small flood, Over excited office cleaner

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Scheduled outage notification email template

Scheduled outage notification template (Email) In the event of a scheduled outage it is good practice to send out consistent and regular communications to the business. This raises the users awareness, lowers the chances that users will log a request or outage during this window and will also give users the opportunity to highlight any risk or business process happening during this Scheduled Outage. Its very important to mark as high priority and send out notifications First at two weeks away, then at one week away and finally a day in advance then again once the sheduled work has been completed. Template start   The Quick Explanati

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Desktop Support Key Functions SOP

Desktop Support Key Function Guideline and Process overview (SOP) Desktop Support provides computer and information systems support for all staff members.  The purpose of this update is to describe the basic level of service that will be guaranteed. Scope “Desktop support” is defined as any queries made by end users to the Desktop support regarding any failures, problems, issues, questions, and other matters relating to the operation and continuity of business relating to workstations, laptops, servers, web sites, software, peripherals, telephony, mobile devices, and other equipment or assets related to IT. The range of support o

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Desktop Support / Service Desk KPI Template

Sample Desktop Support KPI Template (Goals) The below Objectives where put together as a baseline for you to build on. I have used a S.M.A.R.T goal setting template to assist your engineers to better understand what is needed. For me the key to Objectives/KPI’s and Goals is to focus on the value added to the business as well as their ability to be measured and tracked. This gives the engineer a clear finish line to work towards as well as promoting the value add aspect IT Cost Centre. note: I have at times sent these out to the business to get feedback and try and maintain a balanced scorecard. KPI Example 1: IT Equipment Inventory con

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